Legal

Legal

Terms of Service & Returns Policy

TERMS OF SERVICE

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OVERVIEW

This website is operated by Xline Systems Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Xline Systems Ltd. Xline Systems Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Xline Systems Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Xline Systems Ltd assumes no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an “as is” basis with no guarantees of completeness, accuracy, usefulness or timeliness and without warranties of any kind whatsoever, express or implied. Xline Systems Ltd does not warrant that this site or associated ‘online’ representation and any information or material downloaded from those sites, will be uninterrupted, error-free, omission-free or free of viruses or harmful items.

We have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Xline Systems Ltd is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information. All information in this site and associated sites is provided “as is” with no guarantee of completeness, warranties of performance, merchantability and fitness for a particular purpose. In no event will Xline systems Ltd, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decisions made or action taken in reliance on the information in this Site, associated online sites or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site connect to other websites maintained by third parties over whom Xline Systems Ltd has no control. Xline Systems Ltd makes no representations as to the accuracy or any other aspect of information in other websites.

Blogs. Browse our community of bloggers but be aware that the opinions expressed by the bloggers and those providing comments are theirs alone, and do not reflect the opinions of Xline Systems Ltd is not responsible for the accuracy of any of the information supplied by bloggers or in relation to any comments that are posted. You should bear in mind that circumstances change and that information that may have been accurate at the time of posting will not necessarily remain so.

Comments. Xline Systems Ltdwill not tolerate defamatory or libellous material, obscene content and abusive or intimidating comments. Xline Systems Ltd monitor comments on this website and may remove any material from the website at its sole discretion, without warning and without prejudice to any other accrued rights. These disclaimers and exclusions shall be governed by and construed in accordance with English law.

Whilst making every attempt to secure personal data, Xline Systems Ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond the control.

Under any warranty arrangement by Xline Systems LTD, wear and tear is not covered. Any assessment of suspected wear and tear damage shall be carried out by Xline Systems LTD.

If any items or equipment, supplied by Xline Systems LTD, have had any modification in any way without prior agreement or consent, this shall invalidate automatically any warranty supplied by Xline Systems LTD.

Should any items or equipment obtain any defects after being used in the correct way within 12 months, either from a manufacturers fault or assembly issue, then we can arrange repair or replacement as long as the good are sent to us at Xline Systems LTD, Unit 2B, Eagle Court, Eagle Road, Quarry Hill Industrial Estate, Ilkeston, Derbyshire, DE7 4RB.

Items or Equipment that deem to be damaged by impact or show that they have been broken under considerable force will not be covered by Xline Systems LTD Warranty / Guarantee arrangement. If you receive a damaged item, you should email us with pictures of the damage within 24 hours. Items and Equipment must be returned to Xline Systems LTD at the customer’s expense for assessment before a replacement can be authorised.

It is the customer’s responsibility to inspect all goods on arrival. Any claims for loss of delivery, damage, late delivery or non delivery will need to be made within 24 hours. It is the customer’s responsibility to check when signing for a consignment that all items correlate with the number of parcels on the consignment. Xline Systems LTD cannot accept liability for any items or equipment left in unsecured locations or delivered to third party addresses.

Please be aware that any deliveries by Royal Mail guarantee no time or date for the delivery of goods. Any goods bought from Xline Systems LTD and then sent abroad by the customer won’t be covered by our guarantee, warranty and terms and conditions.

Faulty goods

Any faulty items must be returned to us within 14 days of delivery. Returns are at the customer’s expense and a proof of delivery is required. If a replacement is needed before a faulty good has been reviewed by a member of the team, the customer will need to pay for that item until the faulty item has been received by Xline Systems. We aim to replace goods quickly and supply quality goods to the customer. Xline Systems LTD cannot accept liability for any losses by the customer due to the faulty goods supplied to them.

PLEASE CALL XLINE SYSTEMS LTD ON 01159394444 TO OBTAIN A RETURNS NUMBER

Returns

When returning an item you will need a unique returns number which you can obtain by contacting Xline Systems LTD, when returning you will need to put your returns number in with your item. If we receive items without your unique number then no further action will be taken going forward and we would keep the item(s) for 12 weeks before disposing of the goods. The item must be returned to us at the customer’s expense. Xline Systems reserve the right to send goods to the relevant supplier for repair. Any modifications will deem our guarantee and warranty null and void. Please call us here at Xline Systems LTD on 01159394444 in order to obtain a returns number for any items you wish to return to us. Returns cannot be processed without a returns number.

Should an item be needed to be collected from your property, please make sure that the item is returned in it's original packaging. Failure to oblige with the collection will result in full payment for the item billable to Xline Systems LTD. Collections will be attempted three times, after which appropriate action will be taken moving forward.

PLEASE CALL XLINE SYSTEMS LTD ON 01159394444 IN ORDER OR OBTAIN A RETURNS NUMBER

Unwanted Items

Should any items be deemed unwanted, you would need to return these items to us in their original packaging within 7 days of receiving the item. Please call Xline Systems LTD on 01159394444 to obtain your returns number from us. Should an unwanted item be returned to us after 7 days there will be a 20% restocking fee charged at the discretion of Xline Systems LTD. The cost of the returning items will be at the customer’s expense. Our team will inspect the condition of these items before granting a refund.

Poles

Poles will need to be regularly cleaned and maintained in order to obtain a full warranty. Failure to maintain the cleanliness, replace any worn areas including, sections, extensions and base caps will invalidate and warranty or guarantee claims.

Wear and Tear is not covered under Xline Systems Ltd warranty and guarantee arrangement.

Customer Privacy

All customer information will not be disclosed in anyway and is kept strictly confidential. We do not disclose any information to any third party sources.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Xline Systems Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 2b Eagle Court, Quarry Hill Industrial Estate, Ilkeston, NTT, DE7 4rb, United Kingdom.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - FREE SHIPPING

This applies to UK mainland (this does not include the Scottish Highlands, Channel Islands and Isle of White) orders to a product value of over £100. This does not include VAT as this is a Government imposed tax, not a product value. Free shipping applies to all orders with a weight of less than 20kg.


SECTION 21 - RETURNS

If you are unhappy with your item, please let us know (either call our customer service team on 0115 9394444 (Option 2), or send an email to custservices@xline-systems.co.uk). Our Returns Policy gives you 30 days to return or  exchange  an  item  bought  online  with  a  valid  receipt.  If  30  days  have  gone  by  since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To return your product, you should mail your product to: Xline Systems Ltd, Unit 2b Eagle Court, Quarry Hill Industrial Estate, Ilkeston, Derbyshire, DE7 4RB, United Kingdom. Please make sure to include your full address and contact details with the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All returned items are subject to a 20% re-stocking and handling fee.


SECTION 22 - RETURNS

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If  you  are  approved,  then  your  refund  will  be  processed,  and  a credit  will  automatically  be applied to  your  debit/credit card  or  original method of payment,  within  14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded. All returned items can be subject to a 20% re-stocking and handling fee.


SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@xline-systems.co.uk.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To administer a contest, promotion, survey or other site feature


; To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.xline-systems.co.uk
info@xline-systems.co.uk

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email:info@xline-systems.co.uk
tel. +44(0)115 9394444
Unit 2b, Eagle Road, Quarry Hill Ind Est
Ilkeston, Derbyshire, DE7 4RB